Which item is included in a change management policy?

• A. Code changes
• B. Customer invoicing procedures
• C. Color of user interface
• D. Marketing budget approval

Answer: (A)

Change management policy governs how changes to IT services, software, and infrastructure are requested, reviewed, approved, implemented, tested, and tracked to minimize risk and ensure accountability. Code changes are included because software updates are high-risk modifications that affect functionality, security, and availability, so they require formal change tickets, impact assessment, approval by a change authority, testing in a controlled environment, a defined deployment plan, backout steps, and post-implementation review. The other items fall outside the standard scope of IT change control: invoicing procedures concern financial processes; UI color is a cosmetic detail that may be addressed outside formal change management unless it requires software deployment; and marketing budget approval relates to financial governance rather than IT changes.